TERMS & CONDITIONS

1. These conditions apply whether a contract has been made verbally or in writing.

2. All charges must be paid in advance unless where the hirer has a credit account or a credit accepted by the company.

3. The company accepts no liability for delays however caused or the loss however caused of hirers personal property.

4. The company reserves the right to charge a cancellation charge for cancellations under seven days of departure except booking for VIP facilities these will incur a 50% charge after confirmation.

5. All parking charges are charged extra.

6. Surcharges are applicable for hires on Christmas, Boxing and New Years Day and on other public holidays.

7. Gratuities are at clients’ discretion but as a guide we suggest 5% - 10% of the hire.

8. VAT only charged on services other than the basic coach hire.

9. The hirer must not advertise details of a journey to the general public which is less than 30 miles.

10. Refreshments may not be carried on to the coach and consumed without the permission of the company, which must be obtained in advance of the journey.

11. Any damage done to the vehicle however caused, be it malicious, wilful or accidental, will be charged to the hirer, the person responsible will be deemed to the person whose name and address appears on the original booking, if we are not satisfied with that persons details, we may require another person to be responsible.

12. Hirers are reminded that there are regulations concerning drivers’ hours and the use of tachographs which must not be exceeded.

13. Quotations are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the hirer. Quotations are valid for 28 days from issue or for any period specified. Unless otherwise stated, admission and parking charges for special events are not included.

14. Unless previously agreed by the Company, the vehicle is not available for the use of the hirer other than for the journeys and times stated.

15. The company reserves the right to supply a larger or higher specification coach, including those of other operators, than the one ordered and no additional charge will be made provided that the extra seats and facilities are not utilised. Bookings are accepted subject to availability at that time. The company reserves the right to substitute coaches of a similar quality, or drivers, during the course of a journey or job due to unforeseen circumstances or as a result of legislation concerning drivers’ hours.

16. Not more than the maximum number of passengers indicated may be carried on each vehicle. For some hiring it may be possible to carry an additional number of children aged 14 years or less but only with prior written agreement of the company.

17. Normally, written confirmation by the company is the only basis for the acceptance of a hiring or for a subsequent alteration in its terms.

18. During the hiring, the driver must be the sole judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at the agreed time and the company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time. Unless arranged to the contrary in advance with the company, the most direct route between any two points will be taken by the driver.

19. Where the company hires in vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities, such as meals, accommodation, ferries, admission tickets or any other service provided by another contractor, it does so as Agent for and behalf of the hirer. Any terms and conditions imposed by such other contractors through the company shall be binding on the hirer as if he had directly contracted such services.

20. In the event of any emergency or force majeure or action by the hirer to vary the agreed conditions unilaterally, the company may, by returning all monies paid and without further or other liability, cancel the contract.

21. Luggage and personal effects are carried on or in our vehicles at the owner’s risk. Gangways, doorways and emergency exits must not be obstructed. It is the responsibility of the hirer to ensure that the correct number of cases is loaded and unloaded and the figures should be agreed with the driver. The company does not guarantee to carry all luggage or effects produced by a single party on any one journey. The driver is the sole arbiter as to carriage of passengers’ luggage and its storage.

22. All hirers and individual passengers are recommended to obtain insurance for cover against delays however caused, theft e.t.c.

23. Orders are only accepted in that Law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a Court of competent jurisdiction in England.

24. Any complaints in respect of the company’s services should be made in writing to the company as soon as possible, but within 28 days.

25. If your order is made less than 14 days before the start of your hire, or if arrangements can only be completed by us so that you receive our confirmation less than 14 days before the start of your hire, full payment is due by return of post.

26. Impact reserves the right to amalgamate or cancel any tour or excursion at their discretion.

SPORTING EVENTS


Hirers are reminded of the terms of Section 1 (1) of the Sporting Events (Control of Alcohol) Act 1985, as amended by the Public Order Act 1986, which prohibits the carriage of alcohol on a PCV that is being used for the principal purpose of carrying passengers for the whole or part of a journey to or from a designated sporting event.

It is an offence for an operator of a PCV (or his servant or agent) knowingly to cause or permit the carriage of alcohol on journeys to which these Regulations apply.

In addition to these statutory provisions, the police have asked that operators comply with the following guidelines when conveying passengers to such sporting events:

a) Coach operators taking bookings from groups of supporters are to notify the police liaison officer at the destination, at least 48 hours before the event, of the number of supporters expected to travel and the number of coaches booked.

b) Coaches are not to stop within 10 miles of the venue either en route to or on departure from the event unless prior agreement is obtained from the local police liaison officer.

c) Unless directed otherwise by a police officer, coaches may stop at premises where intoxicating liquor is sold only if it is sold ancillary to a substantial meal. Prior agreement for meal stops where alcohol is available should be sought from the operator’s local police liaison officer.

d) Coaches are to arrive at the venue no earlier than two hours before and not later than one hour before the scheduled start of the game, unless otherwise directed by police.

e) Coaches are not to set down or uplift passengers at any unauthorised locations without prior permission of the police.

f) Coaches must leave the venue within one hour of the finish of the event.



© 2006 The Impact Group, All rights reserved.